Privacy Policy
Root & Rhizome Co. is committed to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including custom herb garden design, horticultural consulting, workshops, and other offerings.
By using our services, you agree to the terms of this Privacy Policy. We are based in Singapore and adhere to relevant data protection laws, including the Personal Data Protection Act (PDPA) of Singapore.
Information We Collect
We collect various types of information to provide and improve our specialized garden design and horticultural consulting services:
- Personal Identification Information: This includes your name, postal address, email address, phone number, and other contact details you provide when you request a service, sign up for a workshop, or communicate with us.
- Project-Specific Information: Details related to your garden design needs, such as property size, sunlight exposure, desired plant types (e.g., specific herbs, spices, edibles), aesthetic preferences, photographs of your space, and budget information.
- Payment Information: When you purchase services, we collect payment details. Please note that we typically use third-party payment processors, and we do not store sensitive payment card information on our servers.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and any feedback you provide.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our site.
- Workshop and Event Registration Information: Data collected when you register for horticultural workshops or events, which may include dietary restrictions or specific interests relevant to the event.
How We Use Your Information
The information we collect is used in various ways to deliver our tailored garden design and consulting services:
- To Provide and Manage Services: This includes designing and installing custom herb gardens, planning edible gardens, providing urban farming solutions, delivering soil health consultations, and designing irrigation systems.
- To Communicate with You: For sending service updates, project proposals, confirmations for workshops, invoices, and responding to your inquiries.
- For Marketing and Promotional Purposes: With your consent, we may send you newsletters, updates about new services, special offers, or upcoming workshops that might be of interest. You can opt-out at any time.
- To Improve Our Services: Analyzing usage data to understand trends, enhance our online platform, and develop new horticultural offerings.
- For Internal Operations: Including data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
- For Legal and Compliance Reasons: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may disclose your information in the following situations, always with your privacy as a priority:
- Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, website hosting, analytics, marketing assistance). These service providers are bound by confidentiality agreements and are permitted to use your information only as necessary to provide their services to us.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Your data would be part of the transferred assets.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes mandated by applicable law.
Data Security
We implement a variety of security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include administrative, technical, and physical safeguards. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Root & Rhizome Co.
11 Rhu Cross,
#03-08,
Singapore, Singapore, 437440
Singapore